FAQ

Unfortunately, there have been a greater instance of packages being mis-delivered or mis-scanned due to the higher package volume across all shipping carriers. We will do everything in our power to help you get your package. Unfortunately, we are not responsible for any delayed or lost packages. 

- Please check around your house, mail box, and entrances to make sure the package wasn't delivered in a less-noticeable location. Sometimes the delivery person will 'hide' the package so it's not noticeable from the road.
 

- Please check with your neighbors to make sure it wasn't mis-delivered to a nearby address.
 

- Give the shipping carrier 24 business hours. Sometimes, packages will be marked as scanned but will be delivered a day or two later.
 

- Ask your mail carrier if they remember the package. They may be able to assist you!
 

- If you've done the above steps and you still are missing your package, give us a call at 1-800-948-1409! We'll be happy to reach out to the carrier to try to track your package down. 

Please contact us within at least 2 weeks of not receiving your package.

Valid discount codes can be applied to your order on the final checkout page.

- Discount codes may not be combined.

- Discount codes may not be used after they have expired.

- Discount codes may not be used on the following items unless explicitly stated otherwise: Old-Fashioned Cookie Baking Set, Biscuits & Gravy Gift Duo, North Carolina Snack Assortment

- Rewards can be accessed through the blue "Rewards" button in the bottom left corner of our website.

- Rewards require a new or existing Our State Store account. Not sure if you have an Our State Store account? Please contact us at store@ourstate.com.

- In order to accumulate rewards for purchases, you must sign in to your Our State Store account before any orders are placed.

Visit Our State Store Rewards for more info.

*Purchases prior to 6/25/26 are not eligible for rewards.

 Yes! If your order is a gift, please follow these steps:

- Gift messages can be added in your cart before the final checkout page. 

- At the bottom of your cart, check the box that says "Add a gift message".

- Enter your gift message in the field provided. Please limit gift messages to 200 characters.
 

Your gift message will be printed on the packing slip included with your order. No prices will be listed on the packing slip.

We will offer a one-time price adjustment if an item is marked down within 5 days of your order date. For promotional discounts, we will offer a one-time price adjustment if your order was placed 24 hours prior to the start of the promotion. No price adjustments will be made after the promotion is over. To receive a price adjustment, contact us at store@ourstate.com. Please include your order number. If your purchase is eligible for a price adjustment, we will refund the difference back to your original method of payment.

All items designated as “SALE" reflect a first-time markdown from the original retail price. Items will remain designated as “SALE” for six months or less after initial markdown. After that six-month period, remaining item inventory will be designated as “CLEARANCE.” Items designated as “CLEARANCE” may be subject to further markdowns at our discretion. Items marked as "CLEARANCE" are considered final sale and are not eligible for returns or exchanges.

Customer satisfaction is of utmost importance to us. If you are dissatisfied with your purchase, we accept returns of new, unused products (except food) within 60 days of purchase date. Please click here for our full return policy.

Please note that we mark certain discounted items as "clearance". Items designated as "clearance" are considered final sale. These items are not eligible for return or exchange, unless the item is damaged in transit, defective, or if we sent you the wrong product.

If a product has a waiting list, we may be restocking the item. Add your email to the waiting list, and if the item comes back in stock on the website, you'll receive an email notification when it is available. The waiting list does not hold any inventory for you. If you wish to purchase an item that comes back in stock, we recommend that you order it as soon as possible upon receiving a waiting list notification.

The item is on back order because it was popular, and we ran out of it! Don't worry; we're on top of the situation and are getting more product in as soon as we can. If the item is on backorder, you may pay for the item at checkout and your order will ship as soon as the item becomes available. Go ahead and add the item to your cart and checkout, and you will be first in line to receive the item when it comes back into stock.

For a better idea of when you might receive your item, give us a call at (800) 948-1409, but keep in mind we can't guarantee a delivery date on backordered items.

*Please note that if you order other items, those items will be held until the back ordered item is back in stock and your whole order can ship.

This means we no longer have this item available for purchase and don't plan to carry it anymore. We're sorry you're disappointed! Please consider browsing what we have new in stock.

Unfortunately we are not able to offer expedited shipping on our food gift sets. Please consider our many other gift selections which can be expedited.

No. All of our inventory is stocked at a fulfillment center in North Carolina, so we are not able to offer items for pick up.

No. We do not currently offer any products for wholesale or resale.

General Shipping Policies

- Orders placed by noon ET are usually shipped the same business day. Orders placed on Saturday, Sunday, or on any major holiday will be fulfilled on the next business day.

- We will make every attempt to ship your entire order at the same time. Products that are on backorder (currently out of stock but expected to be restocked soon) may delay your entire shipment unless you request that we ship as items are available.

- If we ship as items are available, the entire shipping charge will be applied to the first shipment, and subsequent shipments of backordered items will not incur any additional shipping charges, as a courtesy to you.

- Please indicate on your order if there is an immediate need for a particular product so we can keep you informed. You may cancel your order at any time prior to shipping. Once the order has been shipped, we are unable to cancel the order.

- Dropship food orders, as specified in the product descriptions for those items, have separate shipping charges as they ship from various locations. We do not offer expedited shipping for these items.

- Dropship food items are not eligible for free shipping and/or any shipping discount codes or promotions. These items will not be calculated toward the $59 free shipping promotion when included in your cart.

Please visit Shipping Policy for more info.