Have a question not answered here? Or just want to talk to a friendly human? Give us a call at (800) 948-1409. We're here Monday through Friday from 9 a.m. to 5 p.m ET.
How much is shipping?
Our standard shipping rates are based on your order total and currently are as follows:
- Up to $20.99: $6
- Up to $58.99: $9
$59+ : Free!
How quickly should I receive my order?
If your order ships to North Carolina, South Carolina, or Virginia, you should receive your order within 2-4 business days. This is not guaranteed however. The only way to guarantee a delivery date is to purchase expedited shipping.
If your order ships to the West Coast of the United States, expect to receive it in 4-7 business days.
Other destinations within the United States should receive their orders within 3-6 business days.
Orders placed before 1:30 p.m. ET will ship that day. Orders placed after 1:30 p.m. ET will ship the following business day.
I need it faster than that! Can I expedite my order?
Yes! We offer a guaranteed 1-2 business day shipping option through USPS Priority Express for addresses East of the Mississippi River for a flat rate of $35.
Please note that we do not offer online express shipping for orders shipping to the states West of the Mississippi: Arizona, Arkansas, Alaska, California, Colorado, Hawaii, Idaho, Iowa, Kansas, Louisiana, Minnesota, Missouri, Montana, North Dakota, Nebraska, Nevada, New Mexico, Oklahoma, Oregon, South Dakota, Texas, Utah, Washington, and Wyoming.
If you need a priority shipping option for these states, please call us at (800) 948-1409 for a shipping quote.
Can I include a gift message?
Yes! If your order is a gift, please follow these steps at checkout:
Answer "yes" when asked whether the order is a gift
Enter your message into the "Enter Gift Message" field. Please limit gift messages to 200 characters or less.
Your gift message will be printed on the packing slip included with your order.
What is your return policy?
Customer satisfaction is of utmost importance to us. If you are dissatisfied with your purchase, we accept returns of new, unused products (except food) within 60 days of purchase date. Please click here for our return policy.
Do you ship internationally?
We do not currently ship outside of the United States.
An item I want to purchase is on backorder. What do I do now?
The item is on back order because it was popular, and we ran out of it! Don't worry; we're on top of the situation and are getting more product in as soon as we can. Go ahead and add the item to your cart and checkout, and you will be first in line to receive the item when it comes back into stock.
For a better idea of when you might receive your item, give us a call at (800) 948-1409, but keep in mind we can't guarantee a delivery date on backordered items.
Please note that if you order other items, those items will be held until the back ordered item is back in stock and your whole order can ship.
An item I want to purchase has a wait list. What do I do now?
If a product has a waiting list, we may be restocking the item. Add your email to the waiting list, and if the item comes back in stock on the website, you'll receive an email notification when it is available. The waiting list does not hold any inventory for you. If you wish to purchase an item that comes back in stock, we recommend that you order it as soon as possible upon receiving a waiting list notification.
An item I want to purchase is out of stock. What do I do now?
This means we no longer have this item available for purchase and don't plan to carry it anymore. We're sorry you're disappointed! Please consider browsing what we have new in stock.
Can I expedite a food gift set?
Unfortunately we are not able offer expedited shipping on our food gift sets. Please consider our many other gift selections which can be expedited.
Can I pick up my order from your office in Greensboro?
No. All of our inventory is stocked at a fulfillment center in Butner, so we are not able to offer items for pick up.
Can I sell your products in my store?
No. We do not currently offer any products for wholesale.